United Kingdom Crowd Management Association
With increasing evidence of a shortage of quality provision from those customers who require a quality service, with a decreasing choice of quality organisations operating within the security industry, Cutlass believes itself to be in an excellent position to both offer and provide a reliable, high quality service, at a very affordable price.
The Seven Cutlass principles of “Excellent Service Delivery” will underpin the delivery of best practice in support of Cutlass philosophy as follows
C – Commitment – To provide “Cutting Edge Services at a Sharp Price”
U – Understanding – An awareness of what is important to Cutlass customers
T – Trust – An awareness of what is important to Cutlass customers
L – Leadership – Providing the highest level of services delivery management
A – Assurance – Delivery of a consisting and reliable service
S – Speed – Delivery at maximum speed, but with continuous attention to detail
S – Surprise – From “under promising, and over delivering” (The Cutlass Way)
These principles will act as a key pillars of the Cutlass Customer Services Strategy. This highlights how we at Cutlass will differentiate ourselves within the manned guarding industry.
